Terms & Conditions

Ask a Mechanic - Terms & Conditions

Acceptance of the Terms

Welcome to Ask-a-mechanic.co.uk. Site which is owned and operated by Ask-a-mechanic . We can be contacted at info@ask-a-mechanic.co.uk. By signing up to our sevice – site “You Agree” on the account registration or payment page or using the Site in any way, you (“you”, and “your”) are agreeing to comply with and be bound by these terms, the Privacy Policy and, if you are an Expert (as defined below), the Expert Agreement (collectively “Related Agreements”), and all rules, policies and disclaimers posted on the Site or about which you are notified (together with the Related Agreements, collectively “Terms”). In the Terms, “Customer” refers to any person who asks a question posted on the Site and “Expert” refers to any person who answers a question posted on the Site. Together, Customers and Experts are referred to as “users”.

We have done our best to limit the legal jargon and have provided a simple explanation of the main terms to help make things clear. This does not form part of the terms and conditions themselves but is there to make sure you have read and understood these terms before you sign up to our service.

Restricted activities  

You agree that any content that you provide on the Site and your use of the Site shall not: be fraudulent, inaccurate or misleading; infringe any third party's proprietary rights or rights of publicity or privacy (Ask a Mechanic has adopted takedown proceduresunauthorized use of copyrighted material); be illegal or violate the spirit or letter of any applicable law; promote a competitor of Ask a Mechanic or the Site; be defamatory, libelous, threatening or harassing; be obscene or contain child pornography; if adult in nature, be posted with "Mature Audiences Only" in the listing title and it shall also contain appropriate notices to prevent unauthorized underage viewing and shall be distributed only to people legally permitted to receive such content (Information on Parental Control Protections); contain any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; or link directly or indirectly to or include descriptions of goods or services that: are prohibited under the Terms; or you do not have a right to link to or include. You may not consummate any transaction that was initiated using our Service that, by paying to us a fee, could cause us to violate any applicable law, statute, ordinance or regulation. Furthermore, you may not resell or make any commercial use of our system or the content on the Site without Ask a Mechanic prior written consent. You are prohibited from soliciting users of the Site, including Experts, for any purpose (including inviting other users to contact you other than on the Site or inviting other users to participate in any other website). Proprietary rights of content   You acknowledge that Ask a Mechanic and its licensors and suppliers own the rights to the Ask a Mechanic website and the content displayed on the Site other than Posts. You shall not modify, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Ask a Mechanic website, any software distributed by or assist any other person or entity in doing so. You acknowledge that all content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in listings, sponsor advertisements or email-distributed, commercially produced information presented to you by the Service, by Ask a Mechanic, Ask a Mechanic users, or Ask a Mechanic advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content available through the Service, including code and software for commercial purposes. For permission to use third-party materials appearing on the Site, please contact the copyright owner. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Service Level  

We always try to make sure the Website is fast, accurate and performs well; however We can't promise that it will always work as expected. If the Website does break, We won't be liable for any losses You might suffer. Sometimes things can go wrong with our website or service that are out of our control. We are not responsible for this. We cannot guarantee that an Expert will be able to deliver a service at any particular time. We do not accept any liability in the event of withdrawal of any offering or for rejection of your request by the Expert for any reason whatsoever.

The following is a non-exhaustive list of issues which may be rejected by Our Experts: Our Experts will always try their best to help but in these situations they might not be able to. Any issue where a conflict of interest arises Any issue involving the laws of jurisdictions outside of the United Kingdom

Any matter that the Expert considers frivolous in nature Any matter or requested service that the Expert considers lacks sufficient merit to warrant pursuit, or that has been raised an excessive or unreasonable number of times Any matter for which You have already instructed other legal representation. We cannot give advice on the services that your existing lawyer has given unless you have asked us to advise you on a possible claim against that lawyer. That sort of advice is specialist in nature and we would refer you to another solicitor to advise.

User accounts  


When you register as a user on the Site, you can establish a user name and password for access to your online account. You are responsible for maintaining the confidentiality of your user name, password and account data, may not share this information or your account with anyone else, and will be solely responsible for all acts or omissions that occur under your account. You will immediately notify Ask a Mechanic of any unauthorized use of your username or account. You may only create one account on the Site. If your Ask a Mechanic account has been suspended or terminated, you may not open another account on the Site.   You agree to keep your contact and billing information (including but not limited to your email address) up-to-date, and to comply with all billing procedures, including providing and maintaining accurate and lawful billing information for active Ask a Mechanic accounts.    We do not knowingly collect personal information from children under 18, and if we become aware that a child under the age of 18 has submitted personal information to us, we will promptly remove it from our systems. Indemnity In using our website, We require that You abide by these Terms. If You fail to abide by them, and this failure causes Us to suffer a claim, action, liability, or loss, You agree to indemnify Us, on demand, for all costs, demands, claims and expenses, including legal fees, which arise out of your failure to abide by these Terms. Third Party Links In the event that there are third party links to other websites for your convenience, You acknowledge and agree that We are not responsible for the availability or functionality of such external sites. We do not endorse the content of any external sites and are not responsible or liable, directly or indirectly, for any loss however caused to You by your use of any external site. These Terms do notcover your interaction with third party websites, and You should carefully review the Terms and Conditions and privacy policies of any third party sites.

LEGAL STATEMENTS -Limitation of liability  


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.   To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.    We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:   use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site; including any dispute with one or more users of the Site.   If you are a business user, we will not be liable for:   loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.   If you are a consumer user, we only provide the Site to you for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.   We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.   We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.  

To much Usage  

Whilst We will make every effort to answer all of your questions, if mOur Experts consider that an excessive number of questions are being asked relating to the same matter, We reserve the right to refuse to provide further answers. This will only occur when We feel that the original question has been comprehensively answered, and You will be notified that We will not provide further answers on the matter.

Free Trial  

You can sign up to the Ask a Mechanic Service on a trial basis for a period of 1 day. Access during this trial period is free of charge. No payment is taken until your Free Trial comes to an end. We only allow one Free Trial per person and will stop You taking a Free Trial if We think you've already had one. You can cancel the Free Trial at any time during the trial period from the 'Your Account' section of your Ask a Mechanic online profile. Cancellation requests received other than via Your Ask a Mechanic profile will not be processed and your Free Trial will continue. For the avoidance of doubt, cancellation via any third party including any payment provider will not be accepted as a valid cancellation. When You get to the end of your Free Trial, if You have not cancelled by the end of the Free Trial period You will automatically become a subscriber to the Ask a Mechanic service. Your subscription will start on the day after the end of your trial period and for a minimum term of 12 months.


The charge for 12 months access to the Ask a Mechanic Service is 12 monthly payments of £ 2.99 (inclusive of VAT). Thereafter the charge is £2.99 (inclusive of VAT) per month until You terminate the Service in accordance with these Terms. Failure to pay any charge will result in suspension of your account. You will be given the opportunity to rectify any missed payment within 20 days, following which We reserve the right to start legal proceedings. Access to the Ask a Mechanic service is for a minimum 12 month period and in the event of default during the intial 12 months We have the right to recover payment for the full 12 month period.We reserve the right to amend our charges at any time by giving you reasonable notice. No endorsement of non-Ask a Mechanic entity Ask-a-mechanic may offer to its users products and services offered by non-Ask-a-mechanic entities. Placement of information, logos, links or names of such non-Ask-a-mechanic entities on the Site does not constitute an endorsement or warranty of these entities, their products or services. You take full responsibility for a decision to visit or use the services of any such entity and you agree that Ask-a-mechanic is not responsible in any way for anything connected with those non-Ask-a-mechanic entities.  You further acknowledge that no relationship (such as partnership, agent, joint venturer, or employee) is created between you and Ask-a-mechanic by formation of this agreement or by your participation on the Site.   It is the responsibility of the user to evaluate the accuracy, completeness and usefulness of any opinion, answer or other content available through the site, from an expert, from third parties or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, answer, product, service, or other content.


Unless you notify Us before the end of your initial 12 month subscription period that You wish to cancel, your subscription will automatically renew for successive 1 month terms and You authorise Us (without notice to You) to collect the applicable subscription fees using any valid payment details We have on record for You.  Ask a Mechanic subscriptions are intended and authorized only for personal, non-transferrable, not-for-resale use only. Notwithstanding any other terms, Ask a Mechanic reserves the right to cancel your Ask a Mechanic subscription in its entirety at any time and for any reason, including but not limited to your excessive use (as determined by Ask a Mechanic in its sole discretion. . If this happens, We will not refund any payment in respect of the unexpired term of your Ask a Mechanic membership. After the end of the initial 12 month term You can cancel your Ask a Mechanic Service at any time by giving Us 30 days written notice. We will continue to collect your subscription fees as usual until the end of your notice period and no refund will be provided for fees collected before the end of your notice period. You may terminate your Ask a Mechanic Service at the end of the initial 12 month term by giving Us notice in writing at least 30 days before the end of the term. For the avoidance of doubt, cancellation via any third party including any payment provider will not be accepted as a valid cancellation. Out of our control : Sometimes things happen that disrupt your service, which we have no reasonable control over. Examples are fires, floods, strikes, problems with your internet connection, problems with our own computer systems and workmen putting shovels through our internet connection cable. Obviously, as we can't control or plan for these things, we will not be liable for any losses that they cause you. These Terms and Privacy Policy are personal to You, and You are not allowed to transfer Your rights under this agreement to anyone else. The law is constantly changing, so if any part of these Terms or Privacy Policy stops being valid or legally enforceable, then that part will be severed from the rest of the agreement and the rest will continue to apply. These Terms shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes arising between You and Us.


By becoming a member/user of Ask a Mechanic you agree to display your question on our Latest Questions page, no personal information will be shown unless you choose to put your personal details in the question box, we will not be held responsible for your choice of entering personal details on the question box. Ask a Mechanic will NOT be held responsible under any circumstances for any of our customers entering any personal or sensitive information on the question box.